1. Introduction
My Health My Weight Loss ("we", "us", "our") is operated by Mrs Sonia Libin, Nurse Practitioner, located at 54 Eton Avenue, Traralgon VIC 3844. We are committed to protecting your personal and health information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
2. What Information We Collect
We may collect personal and health information including your name, date of birth, contact details (phone, email, address), Medicare number, medical history, current medications, and clinical notes relevant to your care. This information is collected directly from you, from your previous health providers (with your consent), or via our online booking system (Halaxy).
3. How We Use Your Information
Your information is used to provide and manage your healthcare, communicate appointment reminders and results, process Medicare and private billing, comply with legal and professional obligations, and improve the quality of our services. We will not use your personal information for marketing without your explicit consent.
4. Disclosure of Information
We may share your health information with other treating health professionals (such as specialists or allied health providers) involved in your care, with your consent. We may also disclose information as required by law (e.g. mandatory reporting obligations) or in circumstances permitted under the Privacy Act.
5. Online Booking (Halaxy)
We use Halaxy, a third-party practice management platform, for online appointment bookings. Information you provide through the booking system is governed by Halaxy's own privacy policy. We encourage you to review their policy at halaxy.com/privacy.
6. Security
We take reasonable steps to protect your personal and health information from misuse, interference, loss, and unauthorised access. Clinical records are stored securely and access is limited to authorised personnel.
7. Accessing or Correcting Your Information
You have the right to request access to the personal information we hold about you, and to request corrections if it is inaccurate or out of date. To make such a request, please contact us using the details below.
8. Complaints
If you have a concern about how we have handled your personal information, please contact us in the first instance. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.
9. Contact Us
My Health My Weight Loss
54 Eton Avenue, Traralgon VIC 3844
Email: sonia.myhealthclinic@gmail.com
Phone: 0469 878 445